Business phone service from a local team that picks up.
Phoenix Voice is a hosted phone system built for small businesses. We’re a local provider in Southwest Michigan, and we handle the switch, the number porting and the support so you don’t have to deal with the big carriers.
Phone service shouldn’t be this hard.
Many of the businesses we work with are switching from big carriers like Comcast or AT&T. They’re tired of long hold times, confusing bills and getting bounced between departments.
We take that off your plate, from the switch itself to the day-to-day support afterward.
Everything your team needs to make and take calls.
- Keep your numberKeep your existing business number.
- Unlimited calling to North AmericaCalls within the U.S. and Canada are included. International calling is available.
- Auto attendantGreet callers and route them to the right person.
- Hunt groupsRing the right people, in the right order.
- Voicemail to emailVoicemails land in your inbox, with transcription.
- SMS and MMS textingText from your business number.
- Call recordingOptional, for calls you need on record.
- Desktop and mobile appsWindows, Mac, iPhone and Android.
- Desk phoneA desk phone or headset is included.
Calling beyond North America.
International calling is available. Tell us the destinations your team calls most often, and we’ll walk through the options during your consultation.
From the first call to a fully live system.
1. Consultation
We review your current phone setup, your number and how your team works.
2. Porting and setup
We handle number porting and E911 setup, so your numbers move with minimal disruption.
3. Live in about a month
Most businesses are fully live about a month after signing. We stay with you through the switch.
Phone service that fits alongside your managed IT.
Phoenix Voice works on its own, and it works even better alongside our managed IT and other services. Clients who bundle services get one team, one point of contact and better coordination when something needs attention.
You reach people who know your business.
We’re based in Kalamazoo, and our team supports clients across Southwest Michigan. When you call, you reach people who know your business, not a call center far away.
Questions businesses ask us.
Can I keep my current phone number?
Yes. We port your existing number and handle the paperwork.
Do I have to use your desk phone?
No. A desk phone or headset is included, and you can choose not to take it.
Is calling included?
Unlimited calling to North America is included. International calling is available.
How long does setup take?
Onboarding typically takes about a month, depending on number porting.
Do you handle 911 setup?
Yes. We set up E911 as part of onboarding.
Can I use the phone system on my computer and phone?
Yes. We provide desktop apps for Windows and Mac, and mobile apps for iPhone and Android.
What support do I get?
Our standard support hours are Monday through Friday, 8 AM to 5 PM, from the same team that supports our managed IT clients. After-hours support is available for emergencies.
How much does it cost?
Every business is different, so we’ll give you a quote after a short consultation.
Ready for phone service that picks up?
Book a consultation and we’ll review your current phone setup, your number and your team’s needs. No pressure, no obligation.
Call 269.350.3595